Refund policy

Print quality and resolution

Every order is checked before dispatch. If you believe a print-quality issue was missed, report it within 3 calendar days of delivery through our contact page. Include your order number and clear photos showing the affected pieces.

If Magnetica Favors confirms a missed print-quality defect, only the affected quantity will be reproduced. The reproduced pieces will be handed to the carrier within 7 business days after the issue is verified. Carrier transit time is separate.

Personalization and artwork errors

Customer-submitted spelling, date, wording, color, or artwork errors are not covered by the print-quality resolution process. Please review all event details before adding an item to the cart and review business proofs carefully before approving them in writing.

Shipping damage

Damage that occurs during shipping is not a print-quality defect and is evaluated separately. Report shipping damage through our contact page with the order number, photos of the packaging, and photos of the affected items.

Other returns and refunds

Other return and refund requests are reviewed case by case. Approval is not automatic and depends on the order status, personalization, and circumstances of the request. Contact us before sending any item back.