Refund policy

Print quality and resolution

Every order is checked before dispatch. If you believe a print-quality issue was missed, report it within 3 calendar days of delivery through our contact page. Include your order number and clear photos showing the affected pieces.

If Magnetica Favors confirms a missed print-quality defect, only the affected quantity will be reproduced. The reproduced pieces will be handed to the carrier within 7 business days after the issue is verified. Carrier transit time is separate.

Personalization and artwork errors

Customer-submitted spelling, date, wording, color, or artwork errors are not covered by the print-quality resolution process. Please review all event details before adding an item to the cart and review business proofs carefully before approving them in writing.

Shipping damage

Damage that occurs during shipping is not a print-quality defect and is evaluated separately. Report shipping damage through our contact page with the order number, photos of the packaging, and photos of the affected items.

Returns

Every item is personalized and made to order, so we do not accept returns or exchanges for change of mind, and no return shipping label is provided. If a print-quality defect is confirmed, the affected pieces are reproduced as described above.

Order cancellations

Event favors: You can cancel an event favor order for a full refund within 24 hours of placing it. Email hello@magneticafavors.com with your order number. Name, date, wording and address changes can also be made within the same 24 hours. After 24 hours, the order is scheduled for production and cannot be cancelled or changed.

Business orders: You can cancel a business order for a full refund at any time before you approve the digital proof in writing. Once the proof is approved, production begins and the order cannot be cancelled.

Refunds are issued to the original payment method. Depending on your bank, the refund can take 5–10 business days to appear.